REFUND POLICY/CANCELLATION POLICY

Support Our Heroes (SOH) has developed and incorporated this refund policy as part of its commitment to honor and respect the financial contributions that people make to SOH.

SOH will examine each request for refund of donation but will only consider making the refund of such donation, if you have complied with the terms and conditions of this Refund Policy, while claiming the refund of such donation/ amount.

Not with standing anything contrary stated herein this Refund Policy, SOH is not obliged to make refunds and may, in its sole discretion, decline any requests for refund of donations, particularly in respect of such donations, with respect to which SOH has received a tax exemption certificate from the concerned tax authority.

Procedure to claim refund

If you would like SOH to refund your donation, following are the steps that need to be followed while requesting for a refund:
1. You must make a written request to SOH by addressing an email to inquiry.soh@gmail.com (“Written Request”) within 5 (five) calendar days from the date on which you made the donation (“Refund Request Period”)
Donation was made by you online/ electronically on SOH website (https://supportourheroes.in/) through credit card/ debit card/ Google Pay/ Paytm or such other payment gateway as may be available on the payment page of the aforementioned website; OR SOH (or any person authorized by it) received the cheque / demand draft from you.

You acknowledge and agree that in no case SOH is liable to make refund of any donation, a request for which has been made after completion of the Refund Request Period and hence no claim for refund of donation shall stand valid if made after the completion of the Refund Request Period.

No donation will be refunded in part.

1. The Written Request shall along with the reason for requesting refund must also contain the following details pertaining to the donation:

  • Date of cheque/ demand draft or date on which the donation was made using electronic means.
  • The amount of the donation.
  • If donation was made through cheque/demand draft, please provide Cheque/Demand Draft number.
  • If donation was made through credit card or debit card, please provide first 4 digits and last 4 digits of the concerned credit card or the debit card, as the case may be.
  • If donation was made online through our website, please provide Donation-ID.
  • Your Permanent Account Number.
  • Payment receipt, transaction ID, or reference number received upon making such payment of the donation.

    • SOH may request for further information / documents and you shall co-operate in this regard by providing such requisite information and/ or documents. Upon receiving all requisite information and/ or documents along with your Written Request, SOH will consider your request for refund and, at its discretion, may provide its decision regarding acceptance or rejection of your Written Request. If your Written Request is rejected by SOH then such rejection shall be final and binding on you.

    If your Written Request is accepted by SOH, then SOH will initiate the refund process. While SOH would endeavour to complete the refund process at the earliest, SOH does not guarantee any specific timeline within which the refund may be completed. If SOH cannot, for any reason whatsoever including convenience, complete your refund of your donation in the same manner in which the donation was received by SOH then SOH shall refund your donation in any manner that is acceptable to SOH and you shall co-operate with SOH and provide all necessary details that SOH may require (for example, your bank account details, etc.) to enable SOH to complete the refund, failing which SOH may decide to reject your Written Request at any point in time.

    Without prejudice to the provisions of the Donation Policy and Refund Policy, SOH reiterates that if SOH receives a donation which is at any point in time found, in the opinion of SOH, to be in breach of these Terms and Conditions or applicable law then SOH shall refund the donation to you in any manner it deems fit at any point in time or otherwise deal with the donation in any manner as it may deem fit.

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